We understand that when called upon, this will be a time of need for our clients. This can be at short notice as we are available 24/7, or can be pre-planned. As such, we appreciate the importance of having ardent staff that will hit the ground running and can make a positive influence. BNR was born out of this ethos, and this has remained part of our philosophy. Clients’ needs are and will always be at heart.
We ensure that our staff are of the highest quality by maintain a stringent recruitment policy, staff support, and bespoke training, which suit the needs of our clients.
All our operations are transparent and to enable this, we maintain open lines of communication, and have systems that enable our clients to see our rotas, past present and future from their location. We are in the process of ensuring that clients are able to see compliance items such as training certificates, and proof of DBS checks from their location.
We regularly obtain client feedback to enable us to adapt our approaches to the changing needs of clients, and communicate all the changes along the way.