BNR Agency recognises that its most important resource is its employees and is committed to the training and continuous professional development of its entire workforce so that they are able to gain the necessary skills to reach their full potential and contribute to the overall achievement of our goals. A continuous staff training program is implemented to ensure that high standards are maintained in line with latest initiatives and developments in care practices as may be laid down in appropriate, regulations and the Care Quality Commission guidelines.

There is a Provision for good quality training and refresher training throughout the Company for staff. BNR Agency Ltd recognizes that all staff must undergo training and development that equips them to perform their work competently and must provide evidence of that training. Following the standard recruitment process and before any staff is offered a work placement, he or she will be taken through formal induction training.

Each employee will be suitably qualified and trained to carry out their role effectively and special attention will be given to the training of new employees and employees who have transferred or promoted to other roles.

Knowledge, skills and qualifications will be updated by further training or study as the needs of individuals are identified or a specific training requirement has become evident as a result of new technology or changes within the care industry.

Training will be conducted using both internal training facilities and external training/education providers, and where need arises, bespoke training will be provided.

Training is offered free of charge to our staff unless stated otherwise, and this information will be relayed prior to the training taking place.

Additional Mandatory Training
Mental capacity
First Aid
Other Training
Supervisions and appraisals for managers
Syringe drive for nurses
Medicines management

Managing harassment, abuse and actual violence by a client

1) Staff will be trained in the techniques for identifying and handling   potential instances of abuse, harassment or actual violence. Such training will be recorded in the staff training records, and will receive yearly refreshers

2) All possible measure will be taken to recognise possible ‘flashpoint’ situations. These will include the following:

  • Verbal abuse or threats
  • Physical aggression, which may or not lead actual violence  or attack
  • Sectarian abuse
  • Racial abuse or harassment
  • Sexual harassment, which in itself can take forms:

Verbal harassment;

Actual assault;

Exposure to offensive material

3) Course content includes:

1. Human rights act
2 Children’s’ Act 1989

  • Crisis Prevention

1 Autism Adult/child including NICE
2 De-escalation
3 Breakaway

  • Techniques for Physical Intervention
  • Reasonable force

1. Mental Capacity Act 2007
2. Mental Health
3. The Criminal Law Act 1976

  • Physical Intervention for People with LD & ASD
  • DH Proactive Care 2014

4) This course is provided free for all our staff.

Common Induction Standards

To improve the quality of service delivered, our staff are given common induction standards training. This training is delivered free to our staff, and we believe it is an essential and valuable aspect in delivery of quality care.


We believe in career progression and education. As such, we are in the process of ensuring our staff receive NVQs and are working with reputable organisations for the delivery of this. Not only will this benefit our staff, but the clients as well as the whole organisation. No matter how good our service delivery is, we will always aim to improve, and this is one way in which it can be done.

This training is being rolled out to our staff in phases to ensure a systematic approach allowing for an efficient delivery. Some of our clients have agreed to participate in this, and we are ever so grateful for this opportunity to have our staff supervised on the job. Our staff are